When you selected Athens Administrators as your Third-Party Administrator, you were choosing more than a service partner. You were choosing a team built around consistency, accountability, and long-term performance. One of the clearest ways to see that choice validated is through independent audits conducted by the Division of Workers’ Compensation (DWC).

These audits are not annual or routine check-the-box exercises. Each claims adjusting location is audited roughly every five years, and the focus is simple but critical: whether benefits are being handled accurately, timely, and in full compliance with statutory requirements. Strong results reflect day-to-day discipline, not short-term preparation.

A Recent Example: Concord’s 2025 Audit Result

One of the most recent results comes from our Concord office, which earned a 2025 Profile Audit Review score of 0.54348. To put that in context, the DWC’s compliance performance standard for that audit cycle was 1.57376 or less. Scores below the standard indicate compliance. Lower scores reflect stronger performance.

Concord’s result was not just in compliance. It was substantially better than the state expectation.

This matters to the organizations we serve as Concord handles a significant volume of complex claims. This score confirms that even at scale, the fundamentals remain strong.

A Broader Look: Two Decades of Consistent Results

Concord’s performance is not an outlier. It fits a long and consistent pattern across Athens’ offices and audit cycles.

Athens has never been required to undergo a Full Compliance Audit, meaning we have never failed at the initial audit level, and over the past 20 years, across multiple locations and regulatory periods, our scores have consistently come in well below DWC standards:

  • 2005 – 0.69631 (Concord)
  • 2010 – 1.39369 (Concord)
  • 2015 – 0.90278 (Sacramento)
  • 2015 – 0.90601 (Concord)
  • 2017 – 0.89923 (Orange)
  • 2018 – 0.37697 (San Diego)
  • 2020 – 0.81277 (Concord)
  • 2024 – 0.82992 (San Diego)
  • 2024 – 0.32596 (Agoura)
  • 2025 – 0.57168 (Orange)
  • 2025 – 0.54348 (Concord)

Every one of these results is well below the current DWC performance standard.

Just as important, these outcomes have been sustained as Athens has grown. Increased staff counts, additional offices, and expanded client portfolios have not diluted performance. The processes scale because they are built correctly from the start.

Why This Level of Consistency Matters to You

Because DWC audits occur periodically, not annually, they are a true test of how claims are handled every day. Strong results mean there is no scramble when an audit is announced. Files are already where they should be.

That consistency comes from:

  • Experienced, stable claims teams
  • Clear internal quality controls
  • Ongoing training aligned with current regulations
  • Standardized workflows that support compliance without sacrificing service
  • Early identification and correction of potential issues before they escalate

This translates into fewer surprises, lower exposure, and confidence that compliance is not dependent on individual effort but embedded in the system.

Independently Verified Performance

DWC audit results are publicly available, and Athens’ performance is independently validated through the state’s own review process. These are not internal benchmarks or marketing metrics. They are regulatory outcomes that can be reviewed and confirmed.

Important Reminder

Strong audit results are not something most clients think about day to day, and that is often a good thing. When claims are handled correctly, compliance fades into the background.

Still, it is worth pausing to recognize what these results represent. Across decades, offices, and regulatory cycles, Athens has delivered steady, measurable performance in the areas that matter most.

You did not just choose a TPA. You chose a partner with a track record that continues to hold up when it is tested.