Employers are looking for any advantage to keep loss experience numbers down and to control medical costs. Some would argue that the best claim is a closed claim. Others would point to prevention and safety efforts and say the best claim is one that never happened. Unfortunately sometimes the best safety plans don’t prevent an incident from happening.
In the book, "The 8 Characteristics of the Awesome Adjustor", author Carl Van defines the attributes required in a successful claims adjustor. How does your adjustor measures up?
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